Warranty

Limited Warranty – HomeMate

1. This Warranty covers your HomeMate Smart Products from defects in material or workmanship for specified period mention on individual products, from the date of original purchase (“Warranty Period”) as evidenced by the sales receipt from an authorized reseller showing the date of purchase.
2. The item can be replaced only once within the warranty period.
3. This Warranty does not cover loss or damages resulting from un-authorized adaptations/adjustments/tampering/improper installation of the product are not covered.
4. This Warranty does not cover Accidental/Physical/Water damages and damages due to High Voltage burnouts are out of the purview of warranty.
5. This Warranty applies to the original retail purchaser – provided that the product is purchased as a new HomeMate product.
6. This Warranty does not cover any damages resulting from: accidents, alterations, misuse, abuse, improper installation, or unauthorized repairs. The warranty is also subjec

Process to claim Warranty To request replacement, the customer needs to reach out to our customer service team by contacting us on the website or emailing us at support@homemate.co.in or calling us at customer care number +91 8384048232. The Customer Service Team after looking into your complaint will take an appropriate decision. If the replacement is authorised, the customer will be responsible for sending the defective/damaged product to the service centre and the charges will be borne by the customer itself. Authorization does not guarantee exchange. We will issue an exchange upon receipt of the return package. All products sent back must include all components, manuals, registration cards, and original undamaged packaging.